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The Basics

How It Works

How does Nordstrom Trunk Club work?

Nordstrom Trunk Club

Trunk Orders

I just signed up. When will I receive my Trunk?

Pricing

Credit Card Charges

When will I be charged?

Why do you need my credit card?

Will I be charged if I return everything in my Trunk?

Price Matching

Price matching

Styling Fee

What is the styling fee?

The Cost

How much does Nordstrom Trunk Club Cost?

What is the price range of Nordstrom Trunk Club clothing?

Do I have to buy the entire Trunk?

Will I get to review pricing before I receive my Trunk?

Clothing

Alterations

Will I need to pay for alterations?

Brands and Sizes

Why don’t you have men’s pants in my inseam length?

What brands does Nordstrom Trunk Club carry?

Nordstrom Trunk Club Custom

What is Nordstrom Trunk Club Custom?

When do I pay for my garments?

Why do I need a fitting appointment?

What if I can't return to the Clubhouse for a fitting appointment?

Style Swipes

What is Style Swipes?

Will my stylist see my Style Swipe feedback?

What does it mean if I swipe left (thumbs down) or swipe right (thumbs up) on an item?

Your Picks

What are Your Picks?

Do I have to pay for Your Picks items in advance?

If I keep a piece from Your Picks, will it be listed in my Wardrobe?

I didn’t see any Your Picks items. What happened?

Shipping & Returns

Nordstrom Returns

How do I return my Trunk to Nordstrom?

Free Return Policy

How do I return a Trunk?

What is your return policy for items purchased?

Free Shipping Policy

How do I exchange a product for another size?

What if I’m keeping everything in my Trunk?

International & PO Box Shipping

Do you ship to PO boxes?

Shipment

How long will it take to get my Trunk?

UPS Pickup and Drop Off

How do I schedule a UPS pickup?

How do I get a new return shipping label?

Can I track the shipment of my Trunk?

Locations

Clubhouse Information

Our Stying Team

Requests and Referrals

How does the referral program work?

How do I refer my friends?

What’s the best way to refer my friends?

Do referral credits expire?

Who We Are

Who are Nordstrom Trunk Club stylists?

But I can shop for myself. Why do I need a stylist?

Everything Else

Accessibility

Is the Nordstrom Trunk Club site accessible?

Careers

COVID-19 Information

Is Nordstrom Trunk Club closing its Clubhouses? Why? Which Clubhouses does this apply to?

Why are you deciding to do this now? Why not sooner?

I have COVID-19 and recently received an order from Nordstrom Trunk Club. Can I still return merchandise I don’t want or do I need to keep it?

Is the merchandise in your Clubhouse safe to touch/buy/wear?

Gifts and Gift Cards

Can I give Nordstrom Trunk Club as a gift?

Where can I buy a Gift Card?

Nordstrom Trunk Club + The Nordy Club

What is The Nordy Club?

How do I earn Nordy Club points?

What are Nordstrom Notes and how do I use them?

How do I use my Nordstrom Note at Nordstrom Trunk Club?

How do I get access to my Nordy Club rewards benefits?

Can I earn Nordy Club points on my personal bonus point day?

Who can join The Nordy Club and how?

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