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The basics

Trunk orders

How long can I keep my Trunk?

Once your Trunk arrives, you'll have five calendar days to decide what to keep and what to send back. (For more info about returns, click here.) 

How often will I receive a Trunk?

We only send Trunks when you request them. That said, if you’d like to receive Trunks monthly, quarterly, or at any other specific interval, you can set up a Trunk Schedule here, or just let your stylist know.

I just signed up. When will I receive my Trunk?

Your stylist will hand-select pieces just for you and email you a Trunk Preview. Once you sign off on your stylist’s selections, your Trunk will ship and should arrive within 3–6 business days.

Trunk Club + Nordstrom

What is Trunk Club’s affiliation with Nordstrom?

In August 2014, Trunk Club became a fully owned subsidiary of Nordstrom. Trunk Club will continue to serve our customers independently, only now with the support of one of the world’s best retailers.

Can I earn Nordstrom Notes?

Yes! Just use your Nordstrom card for any Trunk Club purchase, and it’ll count toward your next Note. Notes are redeemable in stores or online at Nordstrom and Nordstrom Rack. They are not currently redeemable on Trunk Club merchandise, but we hope to offer that in the future. Trunk Club purchases using your Nordstrom card do not qualify for any Nordstrom promotional point events. 

How it works

Can people under the age of 18 use Trunk Club?

Unfortunately, we are unable to serve individuals under the age of 18.

How do I cancel my account?

If you’re absolutely positive you would like to cancel your Trunk Club account, visit our support page and click "I want to deactivate my account."

How do I sign up for Trunk Club?

That’s easy. Create your profile online (it only takes a minute—seriously, we’ve timed it), or download the Trunk Club app on your iPhone or Android and get started from there. Either way, signing up is completely free.

How does Trunk Club work?

Trunk Club is a personal styling service for men and women. Here’s how it works:

Sign up here and we’ll pair you with a stylist who will learn about your clothing needs, then hand-select pieces to send to you in a Trunk.

Receive a preview email of your items to approve.

Once you sign off on your stylist's selections, your Trunk will be shipped to your door and you'll have five days to try everything on.

A $25 styling fee (waived for Nordstrom cardmembers) will be credited toward whatever you choose to keep, and you can return the rest with our free shipping service. Once we receive your returns, we’ll charge you only for the items you kept.

Message your stylist when you’re ready for a new Trunk. Our service works on your terms.

We also offer in-person shopping at our Clubhouses. Click here for locations. Come in to shop with your stylist and take home your purchases that day. We also offer men’s custom clothing services at our Clubhouses, which you can learn about here.

Is Trunk Club a subscription service?

No. It is not a subscription service, leaving you free to request Trunks whenever you like. However, if you’d like to receive Trunks monthly, quarterly, or at any other specific interval, you can set up a Trunk Schedule here, or just let your stylist know.

Pricing

The Cost

How much does Trunk Club Cost?

You only pay for what you keep, so it’s up to you! There is no fee to sign up. Each Trunk has a $25 styling fee (waived for Nordstrom cardmembers) that's credited toward your final purchase. Visiting a Clubhouse is always complimentary.

What is the price range of Trunk Club clothing?

Our clothing is priced similarly to department stores such as Nordstrom, with men's and women's ready-to-wear typically falling in the $40–$300 range. Outerwear, boots, and other seasonal essentials start at about $90. That said, we can work with a lot of budgets, whether you're a conservative spender or you're looking to invest in designer pieces. If you have a specific budget in mind, just let your stylist know. Click here to see prices for our custom menswear.

Each Trunk has a $25 styling fee (waived for Nordstrom cardmembers) that's credited toward your final purchase. Visiting a Clubhouse is always complimentary.

Do I have to buy the entire Trunk?

Nope! You only pay for what you keep, and you won’t be charged until we receive your returns.

Will I get to review pricing before I receive my Trunk?

Yes. You will receive a digital Trunk Preview of the items your stylist has selected for you. During the next 48 hours, you can review your Trunk and leave feedback for your stylist, including swapping an item for a different size or color, or removing items altogether.

When you're done, your stylist will make any necessary adjustments and process shipment. You also have the option to cancel your Trunk if you don’t need one at that time. (For more information about Trunk Preview, click here.)

Inside your Trunk, there will also be a packing list with a breakdown of what items are included and the price of each.

What is your sales tax policy?

You can find the details of our sales tax policy in our Terms of Service.

Is there a fee if I come to a Clubhouse?

Never. Not only are Clubhouse visits complimentary, so are the drinks. Cheers!

Price matching

Price matching

We are able to match Nordstrom pricing on our men's and women's clothing within 14 days of purchase.

Styling fee

What is the styling fee?

We charge a $25 styling fee for every Trunk. It’s non-refundable, but don’t worry—it will be credited toward any purchases you make from that Trunk.

The styling fee is waived if you use your Nordstrom credit or debit card.

Credit card charges

When will I be charged?

The $25 styling fee is charged once your Trunk ships. After we receive your returned Trunk, we’ll charge you for any items you kept. If you want to keep everything, just let us know and we’ll charge you for the entire Trunk! (For more information about shipping, click here.)

Why did I see a $1 charge on my credit card?

This is just a temporary charge to ensure that the card is valid. The transaction will be voided from your account shortly.

Why do you need my credit card?

We require a valid credit card on file in order to ship you merchandise. That said, you won’t be charged unless you request a Trunk (a $25 styling fee is processed upon shipment) or you purchase clothing.

Will I be charged if I return everything in my Trunk?

You will not be charged for clothing returned as long as it’s in its original, unworn condition with tags still on. The $25 styling fee is non-refundable. (But remember, it is credited toward any Trunk purchases you make.) The styling fee is waived if you use your Nordstrom credit or debit card.

Clothing

Alterations

Who do I call if I have questions about the status of my alterations?

Whichever Trunk Club or Nordstrom location where your alterations are being completed.

Will I need to pay for alterations?

Select alterations on items purchased from Trunk Club or Nordstrom are free of charge, but others carry a fee. Your best bet is to visit your nearest location.

If you go to Nordstrom, you will need a physical or digital copy of your receipt. If you come to a Clubhouse, we can look up your past purchases in your account. If you need a copy of a receipt, message us.

Do I have to pick up my altered garments, or can they be shipped?

Either one! Just make sure to communicate your preference when you drop off your garments.

Can I apply my Nordstrom loyalty benefits if I get alterations at Nordstrom?

You bet! However, Nordstrom alteration benefits are currently not redeemable at Trunk Club.

Can I have my clothes altered at Nordstrom Rack?

No, alterations are only available at Nordstrom stores.

Do you offer alterations?

Yes, at our Clubhouses and at all Nordstrom stores. See Clubhouse locations here

How long will it take for my alterations to be complete?

It typically takes about one week, though it may extend to two weeks during holidays or major sales events.

How will I be notified when my tailoring is complete?

You’ll receive an email from either Trunk Club or Nordstrom once your order is ready for pick-up or has been shipped.

Brands and sizes

What sizes do you carry?

Our size selection is roughly consistent with department stores.

For men: sizing chart

Don’t see your size? Learn more about Trunk Club Custom.

For women: Petites through plus sizes, as well as maternity: sizing chart

Why don’t you have men’s pants in my inseam length?

Most of our menswear vendors make jeans and pants with a 34" inseam. This is so you can have them hemmed to the perfect length. Hemming is a quick alteration that most tailors and dry cleaners can take care of for $10–$15. If you need a hand finding a good tailor nearby, we'd be happy to help. And if you purchase pants or jeans from one of our Clubhouses, we'll hem them for free. Select alterations are also complimentary at Nordstrom locations.

What brands does Trunk Club carry?

We carry top-quality men’s and women’s clothing for everything from the workweek to the weekends. If there’s anything specific you’re looking for, just let your stylist know.

To see some of our men's brands, click here. For a sample of our women's brands, click here.

Can I browse your catalog?

Not currently. However, you can ask your stylist to send you a selection of items to preview online or in our iPhone or Android app.

Shipping & returns

UPS pickup and dropoff

How do I schedule a UPS pickup?

The same day you receive your Trunk, you'll receive an email for scheduling a free pickup from UPS. Once you've tried everything on, simply pack your returns in the Trunk with the tape strips and pre-paid return label provided. Pickups are usually available the next business day. You can also schedule a pickup in the app.

Can I drop off my returns at any UPS location?

You sure can!

How do I get a new return shipping label?

Message us or contact your stylist, and we’ll email you a new return shipping label.

Can I track the shipment of my Trunk?

Once your Trunk ships, you’ll receive a notification email with tracking information. You can also track your shipment on the Trunk Club app.

Important UPS Access Point information:

1. If your Trunk was taken to an Access Point, you can find the Access Point location using the UPS tracking information.

2. Your Trunk will be held for five business days before it is sent back to Trunk Club. Please bring a photo ID to release the Trunk. The name on the ID must match the name on the package (i.e., your spouse will not be able to get it for you).

3. If you are unable to pick up your Trunk from the Access Point, call the Service Team and we can see if we can work with UPS to reattempt delivery to the original address.

Nordstrom returns

How do I return my Trunk to Nordstrom?

Simply take your Trunk and Trunk Club receipt to a Nordstrom location. Bring all items to the Service Bar and a Nordstrom employee will take it from there! Please note that processing will occur once your Trunk gets back to our fulfillment center.

Shipment

Once I request a Trunk, when will it ship?

If you order a Trunk directly through your stylist, then be on the lookout for your Trunk Preview. Once your stylist sends the Trunk Preview, you’ll have 48 hours to edit, approve, or cancel the order. If you do not approve the order, it will be cancelled and you will not be charged.

If you used Trunk Scheduling, your order will ship after the 48-hour Trunk Preview unless you cancel it.

Free return policy

How do I return a Trunk?

The same day you receive your Trunk, you’ll receive an email for scheduling a free pickup from UPS. Once you’ve tried everything on, simply pack your returns in the Trunk with the tape strips and pre-paid return label provided. Pickups are usually available the next business day. You can also schedule a pickup in the app.

You’re also welcome to drop your Trunk at any UPS location or Nordstrom store. Trunks can not be returned to Nordstrom Rack stores.

What if I can’t return the Trunk within five days of delivery?

If you need more than five calendar days with your Trunk, message us.

Can I wear the clothes and then send them back?

Make sure to try everything on at home, but don’t wear them out unless you intend to purchase them. Any items that are worn, damaged, or have tags removed will be charged to your account.

What is your return policy for items purchased?

Items returned in their original condition are eligible for refunds in the original form of payment or Trunk Club credit. Items purchased in a Clubhouse with cash will receive Trunk Club credit upon return. We do not accept returned merchandise that has been worn, damaged, or altered.

Free shipping policy

What does shipping cost?

Shipping and returns are free within the contiguous U.S. There are shipping and return fees for Trunks shipped to Alaska and Hawaii.

How do I exchange a product for another size?

You can make size and color exchanges in the app, online, or through your stylist, who will be happy to help. If you’ve already been charged, we'll credit your account once we receive your returned item.

What if I’m keeping everything in my Trunk?

Sit back, relax, and wait for everyone to tell you how amazing you look. Just let your stylist know you’re keeping everything and they’ll email you a receipt. No need to return the Trunk, it’s yours to repurpose, reuse, or recycle.

Locations

Clubhouse appointments

How do I schedule a time to shop at one of your Clubhouses?

To schedule a time to shop at our Clubhouse, click here. You can find our Clubhouse hours and information here.

What is an appointment like?

When you make a shopping appointment with your Trunk Club stylist, you’re in for a one-of-a-kind experience. What makes it so special? The one-on-one attention and complimentary beverages are just the beginning. Click here for six reasons to visit a Clubhouse. 

Find a Clubhouse

What are your locations and hours?

We currently have Clubhouses in Boston, Chicago, Dallas, Washington D.C., Los Angeles, and New York City. To learn more about each space (including hours), just click here.

What if I don’t live near one of your locations?

That’s precisely what our Trunk service is for. With this option, stylists ship clothing straight to your door, and you have five days to try everything on. Request a Trunk whenever you like—remember, we're not a subscription service.

Our stylists

Who we are

Who are Trunk Club stylists?

Trunk Club stylists are men and women who understand that the right wardrobe can help you land the job, feel more confident, or simply free up time for more important things than shopping. And yes, they're real people—you can meet your stylist at a Clubhouse, or chat with them on the phone, by email, or in our messenger app. Drop them a line at any time, whether you need a Trunk or just want advice on what to wear to an upcoming event.

But I can shop for myself. Why do I need a stylist?

Because a Trunk Club stylist does a lot more than shop for you. They help you determine which colors and shapes look best on you, and show you how to incorporate modern styles with timeless ones. Have an interview, date, or special occasion coming up? They'll give you advice on what to wear.

Most importantly, they can help you build a cohesive wardrobe. Not only does this make it easier to put together great looks day after day, but it saves you from wasting money on things you might only wear once (or never at all).

Where does my stylist get the clothes?

Since our acquisition by Nordstrom in 2014, we’re powered by one of the world’s best retailers.

To see some of our men's brands, click here. For a sample of our women's brands, click here.

Requests and Referrals

Can I request a particular stylist?

Of course! Just specify that person’s name when you sign up.

Can I refer friends to my stylist?

Yes! Just visit our referral page, or connect your stylist and your friend with a quick introductory email.

Everything else

Accessibility

Is the Trunk Club site accessible?

Trunk Club is committed to making our website content accessible and user-friendly to everyone. If you are having difficulty viewing or navigating the content on this site, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1-800-385-0100, or message us. Include “Customer Accessibility” in the subject line, and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. 

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Careers

How do I work at Trunk Club?

As we continue to grow, we're always looking for great people. If you're interested in learning more, please visit our Careers page.

Where are your offices located?

We are headquartered in Chicago, though we also have Clubhouses in Boston, Dallas, DC, LA, and New York. Visit our Careers page to see available positions at each location.

Gifts and gift cards

Can I give Trunk Club as a gift?

Giving the gift of Trunk Club is an extremely stylish move. We particularly recommend them for someone who is new to our service. To email a digital gift card click here, or stop by one of our Clubhouses to purchase a physical gift card.

If gift cards aren’t your thing, you can also coordinate a gift Trunk delivery or even set up a shopping appointment at one of our Clubhouses. If you’d like to do either, just reach out to your stylist.

Can I use Nordstrom gift cards at Trunk Club?

Not at this time, but we hope to offer that in the future.

How can I purchase a gift card?

That’s simple. Just click here. (By the way, Trunk Club gift cards are only valid if purchased directly through us—never through a third party.) You can also stop by one of our Clubhouses to pick up a physical gift card.

How can I redeem a gift card code?

To redeem the code for your gift card, visit https://www.trunkclub.com/redeemtrunkclub.com/redeem and log into your account. (If you’re not yet a Trunk Club customer, you can create an account on this page.) Once you’re in, just enter the gift card code and your account will be credited. Please note that we do not currently accept Nordstrom gift codes, but hope to in the future.

Gift cards may not be returned. Gift cards may not be redeemed for cash except as required by law.

What types of gift cards does Trunk Club offer?

We offer both physical and digital gift cards. You can buy digital gift cards here, or visit one of our Clubhouses to purchase a physical gift card.

Friends + Family

What is the Friends + Family event?

For three days at all of our Clubhouses, invite a new customer to come shop with us and you will both receive a $50 credit. We’ll have an array of activities going on, including personalization stations, wine tastings, and a photographer to capture mini sessions with you and your referral. (Times and activities may vary by location.)

How do I earn a $50 credit?

As long as your referral uses your personal link (located in your Trunk Club profile) and spends at least $50 at the event, you’ll automatically be given a $50 Trunk Club credit.

How does my referral earn $50?

All they have to do is use your referral link to sign up, then schedule a Clubhouse appointment during the event. If they spend $250 or more, $50 will automatically be deducted at checkout. (One-time offer only.)

What if I previously referred someone who hasn’t shopped with Trunk Club yet?

As long as they used your referral link to sign up, the offer is good if they book an appointment during this event and spend at least $250.

Can my referral receive the $50 credit on a Trunk?

This offer is only for Clubhouse appointments. However, you can always use our regular referral program on Trunk purchases! Refer someone who spends more than $50 and you will still get a $50 credit. (With this program, your referral does not receive credit.)

How do I refer someone?

By using the referral link in your profile. Go to your profile online or in the mobile app and click on “Invite Friends, get $50” for your personalized link. You can copy and paste the link, or send it via email right from the mobile app or desktop experience.

Can I just email my stylist the contact information for my referrals?

New customers must sign up via the referral link given to them for either part to take advantage of this offer. Unfortunately, we are not able to accommodate any requests outside of this.

Do I need to go to my referral’s Clubhouse appointment in order to receive the $50 credit?

No, but we encourage customers to come in with their referrals for a double-appointment. It’s a fun way to shop with friends, spouses, parents, or siblings!

Is there a limit on how many people I can refer?

Nope! Refer away and make sure your friends and family members book those appointments for the dates of this program

Will my stylist be able to service my referrals, too?

Yes. Any new customers who onboard via referral link will be automatically paired with the stylist assigned to the owner of the link.

What else will be happening during the event?

We’ll have personalization stations, wine tastings, and photographers who will capture great images of you with your friends and family. We’re excited to celebrate our favorite clients and their loved ones! (Times and activities may vary by location. Message your stylist for complete details.)