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The basics

Trunk Club + Nordstrom

Trunk orders

Your stylist will hand-select pieces just for you and email you a Trunk Preview. Once you sign off on your stylist’s selections, your Trunk will ship and should arrive within 3–6 business days.

How it works

Trunk Club is a personal styling service for men and women. Here’s how it works:

Sign up here and we’ll pair you with a stylist who will learn about your clothing needs, then hand-select pieces to send to you in a Trunk.

Receive a preview email of your items to approve.

Once you sign off on your stylist's selections, your Trunk will be shipped to your door and you'll have five days to try everything on.

A $25 styling fee (waived for Nordstrom cardmembers) will be credited toward whatever you choose to keep, and you can return the rest with our free shipping service. Once we receive your returns, we’ll charge you only for the items you kept.

Message your stylist when you’re ready for a new Trunk. Our service works on your terms.

We also offer in-person shopping at our Clubhouses. Click here for locations. Come in to shop with your stylist and take home your purchases that day. We also offer men’s custom clothing services at our Clubhouses, which you can learn about here.

Pricing

Credit card charges

The $25 styling fee is charged once your Trunk ships. After we receive your returned Trunk, we’ll charge you for any items you kept (less the $25 styling fee, which is credited toward your purchase). If you want to keep everything, just let us know, and we’ll charge you for the entire Trunk. Don’t want to wait to be charged for the items you want to keep? You can also pay right away during your home try-on period using Self Checkout on our app. (For more information about shipping, click here.)

We require a valid credit card on file in order to ship you merchandise. That said, you won’t be charged unless you request a Trunk (a $25 styling fee is processed upon shipment) or you purchase clothing.

You will not be charged for clothing returned as long as it’s in its original, unworn condition with tags still on. The $25 styling fee is non-refundable. (But remember, it is credited toward any Trunk purchases you make.) The styling fee is waived if you use your Nordstrom credit or debit card.

The Cost

You only pay for what you keep, so it’s up to you! There is no fee to sign up. Each Trunk has a $25 styling fee (waived for Nordstrom cardmembers) that's credited toward your final purchase. Visiting a Clubhouse is always complimentary.

Our clothing is priced similarly to department stores such as Nordstrom, with men's and women's ready-to-wear typically falling in the $40–$300 range. Outerwear, boots, and other seasonal essentials start at about $90. That said, we can work with a lot of budgets, whether you're a conservative spender or you're looking to invest in designer pieces. If you have a specific budget in mind, just let your stylist know. Click here to see prices for our custom menswear.

Each Trunk has a $25 styling fee (waived for Nordstrom cardmembers) that's credited toward your final purchase. Visiting a Clubhouse is always complimentary.

Nope! You only pay for what you keep, and you won’t be charged until we receive your returns. You also have the option to purchase items right away using the Self Checkout feature on our app.

Yes. You will receive a digital Trunk Preview of the items your stylist has selected for you. During the next 48 hours, you can review your Trunk and leave feedback for your stylist, including swapping an item for a different size or color, or removing items altogether.

When you're done, your stylist will make any necessary adjustments and process shipment. You also have the option to cancel your Trunk if you don’t need one at that time. (For more information about Trunk Preview, click here.)

Inside your Trunk, there will also be a packing list with a breakdown of what items are included and the price of each.

Styling fee

We charge a $25 styling fee for every Trunk. It’s non-refundable, but don’t worry—it will be credited toward any purchases you make from that Trunk.

The styling fee is waived if you use your Nordstrom credit or debit card.

Price matching

We are able to match Nordstrom pricing on our men's and women's clothing within 14 days of purchase.

Clothing

Brands and sizes

Most of our menswear vendors make jeans and pants with a 34" inseam. This is so you can have them hemmed to the perfect length. Hemming is a quick alteration that most tailors and dry cleaners can take care of for $10–$15. If you need a hand finding a good tailor nearby, we'd be happy to help. And if you purchase pants or jeans from one of our Clubhouses, we'll hem them for free. Select alterations are also complimentary at Nordstrom locations.

We carry top-quality men’s and women’s clothing for everything from the workweek to the weekends. If there’s anything specific you’re looking for, just let your stylist know.

To see some of our men's brands, click here. For a sample of our women's brands, click here.

Alterations

Select alterations on items purchased from Trunk Club or Nordstrom are free of charge, but others carry a fee. Your best bet is to visit your nearest location.

If you go to Nordstrom, you will need a physical or digital copy of your receipt. If you come to a Clubhouse, we can look up your past purchases in your account. If you need a copy of a receipt, message us.

Trunk Club Custom

Available through any of our Clubhouses, our custom menswear service offers shirts, trousers, suits, tuxedos, sport coats, and top coats made specifically for your body. You’ll have your pick of fabric from the world’s best mills, and an endless amount of custom details to add to your clothing. It’s the highest-quality service we offer and the ultimate expression of craftsmanship and personal style. To learn more, click here.

We require a 50% deposit when the custom order is placed, but you’re welcome to pay in full if you’d like. If you choose partial payment, we’ll collect your remaining balance once you pick up you completed garments.

During your first appointment, you’ll meet with your stylist at one of our Clubhouses to get measured and discuss what types of custom garments you’d like made. Your stylist will take measurements to document your posture and fit preferences, and you’ll be able to choose everything from your fabric to buttons and monograms.

After your clothing is constructed, we ask that you return to our Clubhouse for a second fitting to ensure your garment fits as precisely as possible. The result is a garment that is absolutely remarkable, from how it’s made and styled to how it fits and performs.

The second fitting is when your garments truly become your own. As you try everything on for the first time, we’ll take note of how the garments fit and decide whether any final modifications are needed. If so, we’ll update your pattern so any changes will be reflected in your future custom orders.

Once your garments are complete, we highly suggest you return to the Clubhouse for a second fitting. That way, as you try everything on for the first time, we’ll take note of how the garments fit and decide whether any final modifications are needed. However, if you’re too busy to stop in, we can deliver your custom order to your listed address.

Your Picks

Your Picks allows you to select up to three items for your Trunk beyond the 10-12 items your stylist already curated for you. You’ll find a variety of simple items in Your Picks including accessories, basic t-shirts, socks, undergarments, shapewear, jewelry, ties, pocket squares, and more. If the item is sized, the sizing will align with the sizes on your profile. You can always change your size preference by visiting your customer profile in the app or at TrunkClub.com. For more information, please click here

Nope! These items will be included in your Trunk and will be treated to Trunk Club’s traditional at-home try on experience. You’ll have five days to choose what you want to keep and send back the rest. You’ll be charged for what you keep after we receive the Trunk. 

Absolutely! In fact, your stylist can even use these items to build outfits, which you’ll find in Wardrobe. They’ll show you how to pair a statement earring with that blouse from your last Trunk or what shirts match with the new tie you selected. As always, your stylist is there to help you build a better wardrobe and give you style advice. 

To see Your Picks, make sure your Trunk Club profile is up to date with your sizing info. If you’re on a Trunk Schedule and don’t usually interact with your Trunk Preview before it ships, you won’t have the opportunity to choose Your Picks. Currently, this experience is only available on web (mobile and desktop), but we’re planning to quickly add this feature to the iOS and Android Trunk Club apps.

Shipping & returns

Free shipping policy

You can make size and color exchanges in the app, online, or through your stylist, who will be happy to help. If you’ve already been charged, we'll credit your account once we receive your returned item.

Sit back, relax, and wait for everyone to tell you how amazing you look. Just let your stylist know you’re keeping everything and they’ll email you a receipt. No need to return the Trunk, it’s yours to repurpose, reuse, or recycle.

UPS pickup and dropoff

The same day you receive your Trunk, you'll receive an email for scheduling a free pickup from UPS. Once you've tried everything on, simply pack your returns in the Trunk with the tape strips and pre-paid return label provided. Pickups are usually available the next business day. You can also schedule a pickup in the app.

Your Trunk delivery confirmation email contains a link to your free return shipping label. If you have trouble locating it, message us or contact your stylist, and we’ll email you a new one.

Once your Trunk ships, you’ll receive a notification email with tracking information. You can also track your shipment on the Trunk Club app.

Important UPS Access Point information:

1. If your Trunk was taken to an Access Point, you can find the Access Point location using the UPS tracking information.

2. Your Trunk will be held for five business days before it is sent back to Trunk Club. Please bring a photo ID to release the Trunk. The name on the ID must match the name on the package (i.e., your spouse will not be able to get it for you).

3. If you are unable to pick up your Trunk from the Access Point, call the Service Team and we can see if we can work with UPS to reattempt delivery to the original address.

Free return policy

The same day you receive your Trunk, you’ll receive an email for scheduling a free pickup from UPS. Once you’ve tried everything on, simply pack your returns in the Trunk with the tape strips and pre-paid return label provided. Pickups are usually available the next business day. You can also schedule a pickup in the app.

You’re also welcome to drop your Trunk at any UPS location or Nordstrom store. Trunks can not be returned to Nordstrom Rack stores.

Items in their original condition may be shipped back or returned to a Clubhouse for a refund in the original form of payment or Trunk Club credit. Items purchased in a Clubhouse with cash will receive Trunk Club credit upon return. We do not accept returned merchandise that has been worn, damaged, or altered. For assistance with a new return shipping label, message us.

International & PO box shipping

Currently, we only ship within the U.S., including Hawaii and Alaska. But if you plan on visiting the States, we invite you to make an appointment at one of our Clubhouses.

We are unable to ship to PO, FPO, and APO boxes, but we are able to ship to an alternate US address (such as a home or office). You can also message us to have your trunk held at a UPS location. 

Shipment

If you order a Trunk directly through your stylist, then be on the lookout for your Trunk Preview. Once your stylist sends the Trunk Preview, you’ll have 48 hours to edit, approve, or cancel the order. If you do not approve the order, it will be cancelled and you will not be charged.

If you used Trunk Scheduling, your order will ship after the 48-hour Trunk Preview unless you cancel it.

Nordstrom returns

Simply take your Trunk and Trunk Club receipt to a Nordstrom location. Bring all items to the Service Bar and a Nordstrom employee will take it from there! Please note that processing will occur once your Trunk gets back to our fulfillment center.

Locations

Clubhouse appointments

When you make a shopping appointment with your Trunk Club stylist, you’re in for a one-of-a-kind experience. What makes it so special? The one-on-one attention and complimentary beverages are just the beginning. Click here for six reasons to visit a Clubhouse. 

Find a Clubhouse

That’s precisely what our Trunk service is for. With this option, stylists ship clothing straight to your door, and you have five days to try everything on. Request a Trunk whenever you like—remember, we're not a subscription service.

Our stylists

Who we are

Trunk Club stylists are men and women who understand that the right wardrobe can help you land the job, feel more confident, or simply free up time for more important things than shopping. And yes, they're real people—you can meet your stylist at a Clubhouse, or chat with them on the phone, by email, or in our messenger app. Drop them a line at any time, whether you need a Trunk or just want advice on what to wear to an upcoming event.

Because a Trunk Club stylist does a lot more than shop for you. They help you determine which colors and shapes look best on you, and show you how to incorporate modern styles with timeless ones. Have an interview, date, or special occasion coming up? They'll give you advice on what to wear.

Most importantly, they can help you build a cohesive wardrobe. Not only does this make it easier to put together great looks day after day, but it saves you from wasting money on things you might only wear once (or never at all).

Requests and Referrals

Yes! Just visit our referral page, or connect your stylist and your friend with a quick introductory email.

As a thank you, we’ll credit $50 to your account for each referral who spends at least $50 with us.

Everything else

Accessibility

Trunk Club is committed to making our website content accessible and user-friendly to everyone. If you are having difficulty viewing or navigating the content on this site, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1-800-385-0100, or message us. Include “Customer Accessibility” in the subject line, and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. 

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Careers

Trunk Club + The Nordy Club

Nordstrom's reward program, giving you fashion access, exclusive services, and amazing experiences. Plus, Nordy Club members earn points that add up to Nordstrom Notes that can be redeemed like cash in stores and online at Nordstrom, Nordstrom Rack, or HauteLook. Learn more about The Nordy Club.

We want to make sure you're earning points every time you shop, so if you wish to pay with cash, check, or a non-Nordstrom credit or debit card, just use your mobile number to earn 1 point per dollar. By using a Nordstrom card, you earn 3X as much at 3 points per dollar. All points go into one points bank to unlock Nordstrom Notes.

To earn points at Trunk Club, confirm that the mobile number linked to your Trunk Club account is the same as your Nordy Club account. You can check your account here to see if you are earning.

Yes! All Nordy Club members and Nordstrom cardholders can earn points that add up to Notes on ready-to-wear purchases made in Clubhouses, Trunks, and Nordstrom stores. Nordy Club members cannot earn points on custom, made-to-measure, stock sizing and gift card purchases unless they use their Nordstrom credit card.

Nordstrom cardholders can still earn points on custom and gift card purchases.

Notes can be redeemed in stores and online at Nordstrom, Nordstrom Rack, and HauteLook. Currently, Notes cannot be used at Trunk Club, but we're working on getting that up and running and hope to offer that in the future.

Nordy Club members can use their personal bonus days to earn 2x points on Trunk Club purchases at a Clubhouse. Personal bonus point days will not apply or be eligible for Trunk orders. All personal bonus point days must be activated in order to earn points. You can activate your personal bonus point days by using the Nordstrom app or by calling Nordstrom customer service at 1.888.246.8720.

All U.S. residents can join—it's free and easy. To become a member, all you need is your first name, last name, mobile number, and email address. Sign up online or at a Nordstrom or Nordstrom Rack store with a salesperson. Make sure to verify your mobile number via text message to complete the process. For your security, you won't be able to spend future Notes you earn if you don't confirm your number.

Apply and be approved as a Nordstrom credit cardmember to unlock more benefits like Early Access to Anniversary Sale—plus earn points 3X faster.

Having difficulty confirming your mobile number? Call Nordstrom Service Center at 1.888.246.8720.

Program Terms & Conditions

Gifts and gift cards

Giving the gift of Trunk Club is an extremely stylish move. We particularly recommend them for someone who is new to our service. To email a digital gift card click here, or stop by one of our Clubhouses to purchase a physical gift card.

If gift cards aren’t your thing, you can also coordinate a gift Trunk delivery or even set up a shopping appointment at one of our Clubhouses. If you’d like to do either, just reach out to your stylist.

That’s simple. Just click here. (By the way, Trunk Club gift cards are only valid if purchased directly through us—never through a third party.) You can also stop by one of our Clubhouses to pick up a physical gift card.

To redeem the code for your gift card, visit trunkclub.com/redeem and log into your account. (If you’re not yet a Trunk Club customer, you can create an account on this page.) Once you’re in, just enter the gift card code and your account will be credited. Please note that we do not currently accept Nordstrom gift codes, but hope to in the future.

Gift cards may not be returned. Gift cards may not be redeemed for cash except as required by law.